Delivery Policy

At Sonu’s Beauty Craft, we strive to deliver your orders in a timely and safe manner. This Delivery Policy outlines the details of our delivery services, including shipping charges, delivery times, and more.

1. Delivery Areas

We offer delivery services within Lahore and across Pakistan. Depending on your location, delivery times may vary.

2. Delivery Charges

Delivery charges are calculated based on the delivery location and the weight of your order. Charges will be displayed at the checkout before you confirm your purchase.

  • Lahore: Local deliveries within Lahore are typically charged at a flat rate of [Insert Amount].
  • Outside Lahore: For deliveries outside of Lahore, shipping charges will be calculated based on the destination and weight of your order.

Free Shipping: We offer free shipping for orders over [Insert Amount] (if applicable).

3. Delivery Time

Our standard delivery times are as follows:

  • Lahore: Orders within Lahore are typically delivered within 1-3 business days.
  • Pakistan (Outside Lahore): Orders outside Lahore typically take 3-7 business days, depending on the location.

Please note that delivery times may vary depending on the shipping provider, holidays, or unforeseen circumstances (such as weather conditions or logistical delays). We will notify you if there are any delays with your order.

4. Order Processing

Orders are processed Monday through Friday, excluding public holidays. If you place an order after business hours, on the weekend, or during a holiday, it will be processed on the next business day.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details.
  • Shipping Notification: When your order has been dispatched, you will receive a shipping confirmation email with a tracking number (if applicable).

5. Delivery Method

We use trusted courier services to deliver your orders. Some of our delivery partners include:

  • TCS
  • Leopard Courier
  • Pakistan Post
  • Other reliable delivery services

You will be notified of the courier service handling your shipment along with tracking details (if available).

6. Order Tracking

After your order is shipped, you will receive an email with tracking information, which will allow you to monitor the status of your delivery. You can track your order through the courier service’s website or by contacting their customer support.

7. Delivery Issues

If your order is not delivered within the estimated delivery time, please contact us immediately. We will assist you in resolving the issue with the courier service. Please ensure that the shipping address provided during checkout is correct, as we are not responsible for delays caused by incorrect or incomplete address information.

8. Damaged or Defective Products

If your order arrives damaged or if you receive a defective product, please contact us within 7 days of receiving your order. We will provide instructions on how to return or exchange the product. Please keep the packaging and product in the same condition as you received it for easy returns or replacements.

9. Failed Deliveries

If the courier service is unable to deliver the package (due to an incorrect address, unavailability of the recipient, etc.), the package will be returned to us. In such cases:

  • Reshipping: You may choose to have the order reshipped, but additional shipping charges will apply.
  • Refunds: If the item cannot be reshipped, a refund will be issued, minus any shipping costs.

10. International Orders

Currently, we only offer delivery services within Pakistan. We do not offer international shipping at this time, but please contact us if you are interested in international orders, and we may explore alternative shipping options.

11. Customer Responsibility

  • Accurate Information: It is your responsibility to provide accurate and complete delivery information (address, phone number, etc.). Incorrect or incomplete information may cause delays or delivery issues.
  • Availability: Please ensure someone is available at the delivery address to receive the order during business hours. If the recipient is unavailable, the courier may attempt re-delivery or leave a notification.

12. Contact Us

If you have any questions or concerns about our delivery policy or your order, please feel free to contact us at:

  • Phone: 0325-9499599
  • Email: contact.sonubeautycraft@gmail.com