Shipping Policy

Thank you for shopping with Sonu’s Beauty Craft! This Shipping Policy outlines our shipping procedures, fees, and estimated delivery times to ensure you have a smooth and enjoyable shopping experience.

1. Shipping Areas

We currently offer shipping services within Lahore and across Pakistan. At the moment, we do not offer international shipping, but feel free to contact us if you’re interested in exploring international shipping options.

2. Shipping Methods and Delivery Partners

We use trusted courier partners to ensure your order reaches you safely and on time. Our primary delivery partners include:

  • TCS
  • Leopard Courier
  • Pakistan Post
  • Other reliable local delivery services

Your order will be shipped via the most efficient courier based on your location.

3. Shipping Fees

Shipping fees are calculated based on your order’s destination and weight. The shipping cost will be displayed at checkout before you complete your purchase.

  • Lahore Deliveries: We offer flat-rate shipping for local deliveries within Lahore.
  • Deliveries Outside Lahore: For all shipments outside Lahore, the shipping cost will depend on the delivery address and package weight. Charges will be shown at checkout.

Free Shipping: We offer free shipping for orders over [Insert Amount] (if applicable).

4. Order Processing Time

Orders are processed within 1-2 business days from the time of purchase. Business days exclude weekends and public holidays.

  • If you place an order after business hours, on the weekend, or during a holiday, it will be processed on the next business day.
  • You will receive an order confirmation via email once your order is placed, and a shipping confirmation once your order has been dispatched.

5. Estimated Delivery Times

  • Lahore Deliveries: Orders within Lahore are typically delivered within 1-3 business days.
  • Deliveries Outside Lahore: Orders outside Lahore typically take 3-7 business days, depending on the location and courier service.

Please note that delivery times may vary depending on factors such as the courier’s schedule, weather conditions, and public holidays. We will notify you in case of any significant delays.

6. Tracking Your Order

Once your order is shipped, we will send you a shipping confirmation email with a tracking number (if available). You can use the tracking number to check the status of your delivery on the courier’s website or by contacting their customer support team.

7. Shipping Issues and Delays

We make every effort to ensure that your order is delivered on time. However, sometimes delays may occur due to unforeseen circumstances. If your order is delayed or if there is an issue with your shipment, please contact us at:

  • Phone: 0325-9499599
  • Email: contact.sonubeautycraft@gmail.com

We will assist you in resolving any shipping-related concerns.

8. Damaged or Missing Products

If your order is damaged during transit or if items are missing, please contact us within 7 days of receiving your order. We will guide you through the process of returning the damaged goods or getting a replacement.

To facilitate this, please retain the original packaging and provide clear photos of the damage. We will arrange for a replacement or refund as per our return policy.

9. Failed Deliveries

In case the courier is unable to deliver the package due to incorrect or incomplete address details, or if the recipient is unavailable, the courier will attempt re-delivery or leave a notice. If the package is returned to us, we will notify you about the failed delivery attempt.

Reshipping: If you wish to have the order reshipped, additional shipping charges may apply.

Refunds: If reshipping is not possible, we may offer a refund, but please note that shipping fees are non-refundable.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible, preferably within 24 hours of placing your order. Once an order has been shipped, we are unable to cancel it. However, you may return the items after receiving them according to our return policy.

11. Customer Responsibility

It is the customer’s responsibility to ensure that the shipping address provided is correct and complete. Incorrect addresses may cause delays or failed delivery attempts. If you notice any errors in your address after placing the order, please contact us immediately to make corrections.

12. Customer Support

If you have any questions or concerns about shipping, delivery, or your order status, please don’t hesitate to get in touch with us:

  • Phone: 0325-9499599
  • Email: contact.sonubeautycraft@gmail.com